Support
Help with Vela
Last updated 18 August 2026
Emails are answered by the person who builds the app, usually within two working days. Write to hello@vela-app.example — including your device and iOS version helps.
How do I get the app?
Vela is available on the App Store for iPhone, iPad and Apple Watch. It requires iOS 17 or later. One download covers all your devices signed into the same Apple Account.
Do I have to log perfectly?
No. Log what you can, when you can — including a sleep you only noticed an hour after it started. The app states how confident a gappy log makes it rather than pretending the gaps aren't there.
Why does the app turn red at night?
After 19:00 the whole interface drops to minimum luminance in red, so a 3am tap doesn't wake you up properly. You can turn it off in More → Appearance.
Can I log from my Apple Watch?
Yes. The watch app is one screen with a single glowing button, haptics only, and works with your phone on a charger in another room. It syncs when the phone is next reachable.
How do I export or delete my data?
More → Data gives you a full CSV/JSON export, and a delete-everything button that wipes the log from the device immediately. Nothing is held anywhere else.
Will it tell me to do sleep training?
Never. Vela does not advise, coach or diagnose. It reports what your log contains and which rung of the evidence ladder that earns. Decisions about your baby are yours, with your clinician.
Something urgent about your baby
Vela is not a medical device and cannot help in an emergency. If you are worried about your baby's breathing, temperature or feeding, contact your doctor or emergency services straight away.